BruntWork was launched in 2020 while people reeled from a pandemic that forced millions to work from home. This temporary disruption became the springboard for a revolution in business operations. Five years later, executives at traditional outsourcing giants nervously watch a new entrant’s astronomical growth. CEO Winston Ong’s “remote-only” model has propelled BruntWork to a $100 million of annual recurring revenue, transforming a startup into one of the fastest-growing outsourcing companies globally.
The Remote Revolution
A crisp April morning in 2025 finds the BruntWork headquarters in Singapore humming with activity, though not traditionally. No crowded cubicles or bustling meeting rooms exist here. Instead, a lean team coordinates operations across a distributed workforce of over 5,500 professionals spanning various locations.
“The great resignation and flexible work-from-home policies enabled our company to achieve record growth through the pandemic and beyond,” Ong reflects in a recent interview. “The Philippines remains our core talent source, but we’ve expanded our recruitment to other countries as we grow our global footprint.”
This expansion strategy has paid dividends. Since its founding just five years ago, BruntWork has experienced explosive growth. The company’s course has continued upward, culminating in the achievement of $100 million in annual recurring revenue—a feat that typically takes tech companies seven to ten years to reach.
The Cost Advantage
BruntWork attracts businesses through substantial cost savings without quality compromise. The company’s streamlined methods result in an average of 15% reduction in client customer service expenses. Through a diverse workforce across various time zones, BruntWork offers services at hourly rates as low as $4 USD per employee, dramatically lower than in-house costs in the United States and other developed countries.
This cost efficiency particularly appeals to small and medium-sized enterprises (SMEs) that previously could not afford traditional outsourcing solutions. BruntWork’s model eliminates setup fees and lock-in contracts, allowing businesses to scale their operations flexibly.
“We focus on sustainable growth, nurturing productivity, and enabling scalability,” explains Ong. This philosophy aligns with clients across diverse sectors, from e-commerce startups to established financial services firms optimizing their operations.
The Human Factor
Despite the technological foundation of BruntWork’s model, the company’s success ultimately depends on its human capital. The virtual assistant agency‘s selective recruitment process focuses on hiring customer support professionals who possess both technical knowledge and the soft skills necessary for effective communication.
Employee satisfaction appears high, with BruntWork maintaining a 4.5 out of 5 rating on Glassdoor based on anonymous employee reviews. A company survey found that almost 90% of staff never wanted to return to an office environment, underscoring the appeal of remote work arrangements to the modern workforce.
The Future Outlook
BruntWork celebrates its $100 million revenue achievement with momentum. The outsourcing industry’s projected expansion to $525.2 billion by 2030, with a CAGR of 9.1% from 2022, suggests ample room for continued growth.
The company’s success offers valuable lessons for businesses in the post-pandemic economy. BruntWork created a model that addresses the developing needs of both clients and employees by embracing remote work as a strategic advantage rather than a temporary necessity.
“We aim for partnerships that last, fostering growth and sustainable success,” concludes Ong, summarizing the company’s vision for the future.
Traditional office spaces gradually reopen around the globe, yet questions persist: will conventional work arrangements return, or has BruntWork pioneered a permanent transformation in outsourcing operations? The answer may lie in cost calculations and the changing expectations of a workforce that has experienced remote work benefits firsthand.
Talent can now be sourced globally while technology enables seamless collaboration across continents. Perhaps BruntWork’s most profound disruption questions the very notion that physical proximity matters for effective teamwork. That may prove to be its most lasting legacy, regardless of how many revenue targets it reaches in the years ahead.
