While traditional business process outsourcing giants fumbled with pandemic-era office closures and rigid contracts, a scrappy Singaporean startup quietly orchestrated one of the most remarkable growth stories in modern business history. BruntWork, the remote only outsourcing powerhouse, has transformed from a pandemic-era company into a hyper-growth revenue juggernaut that’s rewriting the rules of global talent acquisition as it heads towards $180m of topline revenue.
Last year, revenue catapulted 95% year-over-year, while the company’s workforce expanded to 42 countries. But here’s where it gets interesting: BruntWork isn’t just growing fast, it’s growing smart, maintaining a healthy 22.2% gross margin while projecting an audacious $180 million revenue target for FY26 and targeting 10,000 agents.
Global Talent Redefining What’s Possible in Business
Winston Ong, the company’s CEO has essentially created the fastest growing outsourcing company in recent history. Where traditional BPO companies see overhead and infrastructure costs, BruntWork sees opportunity. The company’s remote-first model eliminates the single points of failure that plague office-dependent competitors, while its month-to-month contract structure offers clients the flexibility that rigid long-term agreements simply cannot match.
The Philippines serves as BruntWork’s primary talent hub with Colombia and 40 other nations filling up its global talent coiterie. This geographic diversification isn’t just smart risk management; it’s a masterclass in leveraging global wage arbitrage while maintaining service quality. The company pays market-leading rates of $4-8 per hour in regions where average wages hover significantly lower, creating a win-win scenario that benefits both clients seeking cost efficiency and workers earning premium local wages.
Disrupting the Goliaths
The global BPO market, valued at over $400 billion and projected to reach $525 billion by 2030, has long been dominated by legacy players like Teleperformance and Concentrix. These giants built their empires on massive office footprints and multi-year contracts that often trapped clients in inflexible arrangements. BruntWork’s David-versus-Goliath story centers on agility over assets, flexibility over facilities.
Consider the company’s client acquisition strategy: no setup fees, no lock-in contracts, and deployment times reduced from the industry standard of 30-60 days to just 5-10 business days with appropriate candidates often primed for interview within 1 business day.
This isn’t just faster service; it’s a fundamental reimagining of how businesses should access global talent. Small and medium enterprises, traditionally locked out of premium outsourcing services, suddenly find themselves with access to the same caliber of talent that Fortune 500 companies enjoy.
The company’s technology stack deserves particular attention. While competitors struggle with legacy systems, BruntWork has built its operations around cloud-native platforms that scale effortlessly. Its client portal technology and FastDTR time management systems deliver transparency that traditional BPO providers often obscure behind layers of bureaucracy. This technological advantage becomes more pronounced when considering that 78% of outsourcing vendors have integrated AI capabilities, positioning BruntWork at the forefront of industry automation.
BruntWork’s expansion blueprint reads like a tech unicorn’s growth playbook rather than a traditional services company’s roadmap. The projected leap to nearly 10,000 active agents by June 2026 represents more than just scaling; it signals the company’s intention to capture significant market share during a period when 90% of CFOs are outsourcing functions to address talent shortages.
The economic ripple effects extend far beyond corporate balance sheets. BruntWork’s operations contribute meaningfully to the Philippines’ $30 billion annual BPO sector contribution to the national economy. Each new hire represents not just a job, but a multiplier effect that supports families, communities, and local businesses throughout the archipelago.
Post Pandemic Tail Winds
The timing couldn’t be more perfect. Between 2019 and 2021, remote work adoption surged from 5.7% to 17.9% in the United States, fundamentally altering how businesses think about talent acquisition and management. BruntWork didn’t just ride this wave; it helped create it, positioning itself as the infrastructure layer for companies navigating the new reality of distributed work.
Looking ahead, BruntWork’s trajectory toward $180 million in annual revenue and 10,000 agents positions it among the fastest-growing companies in the global outsourcing sector. The company’s advertising spend increase of 83% to $5.22 million in FY26, coupled with internal team expansion to 470+ staff members, signals serious intent to capture market share while competitors struggle with post-pandemic operational challenges.
BruntWork hasn’t just survived the great remote work experiment; it has emerged as one of its most compelling success stories, proving that the future of business belongs to those bold enough to reimagine the possible.
